Refund & Cancellation Policy

1. Free Forever Plan

Every new shop gets a Free Forever plan with full access to core features. No credit card required. You won't be charged unless you explicitly upgrade to a paid plan.

2. 14-Day Money-Back Guarantee

This guarantee applies to your first paid subscription only (Starter, Business, or Premium).

3. Subscription Cancellation

You can cancel your subscription at any time from your admin dashboard:

1. Login to your admin dashboard
2. Go to Settings → Danger Zone
3. Click "Delete Store & Account"
4. Type DELETE to confirm

4. Refund Eligibility

4.1 Full Refund (Within 14 Days)

• First-time payment, within 14 days
• You couldn't use the platform for its intended purpose
• Platform was down for extended periods affecting your business

4.2 Partial Refund

• Payment made in error (e.g., accidental double payment)
• Annual plan refund after the guarantee period: unused months minus 10% processing fee

4.3 No Refund

• Requests made after 14 days of payment (except double payments)
• Account suspended for violating Terms of Service
• Customer has violated any applicable law
• Add-on services already consumed

5. How to Request a Refund

Send an email to [email protected] with:

• Subject: Refund Request - [Your Shop Name]
• Body:
  • Registered email address
  • Razorpay Payment ID (starts with pay_)
  • Date of payment and amount
  • Reason for refund

6. Refund Processing Time

• Approval: Within 2 business days of request
• Processing: 5-7 business days after approval
• Credit: Original payment method (UPI/Card/Netbanking)

Refunds are processed through Razorpay to the same payment method used.

7. Payment Failure / Double Charge

If a payment fails but amount gets deducted, it is automatically reversed by your bank within 5-7 business days. If not, contact us with the payment ID.

8. Failed Payment Handling

If your monthly subscription payment fails:

• Your shop remains active for the current billing period
• You'll receive an email notification about the failed payment
• Your shop will be paused if payment isn't received within 7 days
• Data is preserved for 30 days — reactivate anytime

9. Pricing Changes

We reserve the right to change subscription prices. Existing subscribers will be notified 30 days in advance and can cancel before the price change takes effect.

10. Contact